Refund & Returns Policy
COOLABAH CONTAINERS
ABN: 31 369 820 801
This Refund and Returns Policy outlines the conditions under which refunds, returns, or exchanges may be provided for products purchased from Coolabah Containers. This policy complies with the Australian Consumer Law (ACL).
1. About Coolabah Containers
Coolabah Containers is an Australian supplier specialising in new and used shipping containers sold and delivered across Australia.
Company Details:
Coolabah Containers
ABN: 31 369 820 801
Address: 20 Coolabah Road Sandy Bay TAS 7005, Australia
Phone: +61 489 996 284
Email: info@coolabahcontainers.com
2. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes or replaces your rights under Australian Consumer Law.
3. Change of Mind
Due to the nature of shipping containers as large industrial products, Coolabah Containers does not offer refunds for change of mind once an order has been confirmed or delivery has been arranged.
Customers are encouraged to carefully review all product details before completing their purchase.
4. Damaged or Incorrect Products
If you receive a container that is:
- Significantly different from the description provided
- Damaged beyond normal wear expected for used containers
- Incorrect compared to the product ordered
Please contact us within 24 hours of delivery so we can investigate the issue.
We may request:
- Photographs of the container
- Order details
- Delivery information
After assessment, we may offer:
- A replacement container
- A repair solution
- A partial or full refund where appropriate
5. Used Containers
Many of the containers sold by Coolabah Containers are used shipping containers.
Used containers may have:
- Surface rust
- Scratches or dents
- Previous markings or repairs
- Signs of general wear
These characteristics are considered normal and do not qualify as defects unless the container was sold under a specific condition guarantee.
6. Order Cancellations
Orders may be cancelled before dispatch under certain circumstances.
If a cancellation request is approved:
- An administrative or processing fee may apply
- Any transport costs already incurred may be deducted from the refund
Once a container has been dispatched or delivered, cancellation may no longer be possible.
7. Refund Processing
If a refund is approved, it will be processed using the original payment method where possible.
Refund processing times may vary depending on the payment provider but generally take 5 to 10 business days.
8. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
- Change of mind after purchase
- Delivery site is unsuitable for container placement
- Access issues preventing successful delivery
- Normal wear and cosmetic marks on used containers
Customers are responsible for ensuring the delivery location is suitable before purchase.
9. Contact Us
If you have questions regarding refunds, returns, or your order, please contact us.
Coolabah Containers
ABN: 31 369 820 801
Address:
20 Coolabah Road
Sandy Bay TAS 7005
Australia
Phone:
+61 489 996 284